![]() ![]() We need a couple of things to install, up, and run osTicket on Debian such as Apache, MariaDB/MySQL, and PHP. What do we need to perform this tutorial: The steps given here are also applicable for other Debian 10 Buster or 11 Bullseye-based operating systems such as Ubuntu, MX Linux, and others… Login Steps for osTicket installation on Debian 11 Bullseye Other features include an autoresponder, customer portal, and dashboard reports.Ĩ. The ticketing software helps to further streamline operations by preventing agent collisions using the ticket lock tool. Tickets can also be reassigned if not received by the correct person, and notes on all actions are logged in the ticket thread. ![]() With the ticket filter tool provided by osTicket, you can define routing rules for tickets so that tickets are sent to the correct person or department. You can create automatic reply templates for incoming email tickets, and rich text HTML lets you add your logo, images, and videos to tickets. The software can be used to capture tickets and assign custom fields to each ticket, creating a list of data associated with each ticket that can be shared with customers in the knowledge base. OsTicket offers free, open-source ticket management and customer care solutions for businesses of all sizes, especially small and medium-sized businesses. Here in this tutorial, we will install the OSTicket open source support ticketing system on Debian 11 Bullseye using Apache, PHP, and MySQL, or MariaDB. ![]()
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